Terms and conditions is plain English

These T&Cs short be short, relevant and easily understood in less than a screen full of text.

1) Your contract starts after the first payment is made and continues as long as the regular monthly payments are made (Direct Debit preferred)

2) Prices are shown here and are exclusive of VAT

3) Depending on the level of support you have (standard office hours with or without weekend cover) your call will be responded to as the highest level priority within the bounds of your period of cover, for example 9am to 5pm for standard office hours. A response should be reasonably guaranteed to be within a maximum of two 'working hours' but which usually be within 30 minutes.*

4) Support time which exceeds your standard cover will be charged at a discounted rate (you will be advised accordingly at the time)

5) Where possible all support activities will be performed remotely, the obvious exceptions being when an internet connection is not available or the customer's computer has had a hardware malfunctiom.

6) If a problem is hardware or hardware-related, SoftDev will seek an appropriate 3rd party service to help the customer directly.

7) Any unused time in a given month may be carried over at the discretion of SoftDev.

Remember, your support contract is primarily a priority service. It gives you peace of mind that you have a technical specialist available at the end of the phone. No long queues, no outsourced call centres, no generalised information service - it is your link someone who will solve your problems in a timely manner.

* Any customer who is dissatisfied with the call response time will receive an appropriate level of compensation for the inconvenience.