Nine Standards uses a variety of remote support tools all of which essentially function in the same way, that is, a connection is made from the engineer's desktop machine to the customer's machine via the internet.

Each of the tools requires a small software download or 'browser plugin' on the customer's machine.
For some of the tools this is a one-off installation, for others it is on a 'per-session' basis.
You will be advised at the time of your support incident which software is required and complete instructions will be available in the form of screenshots and/or online videos for you to follow. For those who prefer to be guided by talking to an engineer, that is also an option but does involve a small additional charge (see Price List )