See Support Contract Terms & Conditions

The 'On demand' support contract gives you priority support between the hours of 8:30am and 5:30pm, Monday to Friday.
The customer will be granted access to a support engineer via both land line and mobile phone numbers.

The engineer will manage the particular prolem using remote control facilities (with options for on-site support to be priced at the time of the incident).

Each incident will usually be answered or responded to within two hours. Voicemail left outside the standard hours will be dealt with on the morning of the next working day.

The monthly fee includes the first hour of technical support (split by 15 minute segments*) and further support is charged at a reduced rate for those subscribing to the service. For on-site support an additional charge may be applicable**

Q: What if I don't want a support contract?

A: You can still contact us but charges will be higher 'per incident' and there will be no priority provision granted***

Option 1: Office hours

Price: £30 per month

Weekend cover from 10am to 5pm is available as an extension to the standard service

Option 2: Weekend cover

Price: £20 per month (can only be purchased in addition to Option 1)

* For example a 10 minute session will be rounded to 15 minutes, 25 minutes rounded to half an hour

** You will be advised of any additional charges

*** A typical charge 'per incident' will be £30